Terms and Conditions

1. ACCEPTANCE OF TERMS

By accessing, booking, or purchasing any services offered by Grupo Vive Caribe S.A.S., the user acknowledges that they have read, understood, and fully accepted these Terms and Conditions, as well as the cancellation, refund, and change policies.

2. NATURE OF THE SERVICE

Grupo Vive Caribe S.A.S. operates as a tourism operator and/or intermediary, organizing cultural, sports, and recreational experiences in the Colombian Caribbean. Some services may be provided by third parties (transportation, accommodation, guides, etc.), and therefore availability and execution depend on such providers.

3. BOOKINGS AND PAYMENTS

A booking is considered confirmed once full or partial payment has been completed, depending on the service conditions.
The customer is responsible for providing accurate and complete information at the time of booking.
Prices are subject to change without prior notice until the booking is confirmed.

4. CANCELLATION POLICY

All cancellation requests must be submitted in writing through official communication channels.
Administrative penalties may apply depending on the type of experience.
In case of cancellation by the customer:
- Partial or full retention of the paid amount may apply.
In case of NO SHOW:
- 100% of the payment will be forfeited with no right to a refund.

5. CHANGES AND RESCHEDULING

All change requests are subject to availability.
Additional charges may apply due to fare differences or operational costs.
Requests must be submitted within the minimum advance time required for each experience.

6. REFUNDS

Refunds, when applicable, will be processed within up to 30 calendar days.
No refunds will be issued for services voluntarily not used by the customer.
In cases of force majeure (extreme weather, external situations, etc.), Grupo Vive Caribe S.A.S. may:
- Reschedule the experience, or
- Issue a credit voucher, depending on the case.

7. LIABILITY

Grupo Vive Caribe S.A.S. is not responsible for:
- Delays, cancellations, or changes caused by third parties (transportation, weather, authorities, etc.).
- Loss of personal belongings.
- Customer decisions that affect service delivery.
Customers participate in recreational or sports activities at their own risk.

8. PARTICIPATION CONDITIONS

Customers must meet the physical and health requirements necessary for each experience.
They must follow all instructions given by guides or staff at all times.
Failure to comply may result in service cancellation without refund.

9. IMAGE USE AUTHORIZATION

The customer authorizes Grupo Vive Caribe S.A.S. to use photographs, videos, or any visual material taken during the experiences for promotional purposes, unless expressly stated otherwise.

10. DATA PROTECTION

Personal data will be processed in accordance with applicable Colombian laws, ensuring confidentiality, security, and proper use of information.

11. MODIFICATIONS

Grupo Vive Caribe S.A.S. reserves the right to modify these Terms and Conditions at any time. Changes will take effect once published on the website.

12. APPLICABLE LAW

These Terms and Conditions are governed by the laws of the Republic of Colombia, particularly the Consumer Protection Statute (Law 1480 of 2011) and applicable tourism regulations.

13. CONTACT

For requests, changes, or claims, users may contact Grupo Vive Caribe S.A.S. through the official channels published on the website.